FAQs
HOW TO SEARCH PRODUCTS?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
HOW ARE SHIPPING COSTS CALCULATED?
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
WHAT IS BUYER PROTECTION?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
The item you ordered did not arrive within the time promised by the seller.
The item you received was not as described.
The item you received that was assured to be genuine was fake.
WHAT IS CBD?
CBD, or cannabidiol, is a chemical known as a cannabinoid, found within plants of the Cannabis genus, and most commonly from hemp. Hemp has a long history of use in various products all over the world, and given its high concentration of CBD (and naturally low levels of THC) it's an ideal source plant for CBD. CBD is a versatile compound, and has been included in tinctures, edibles, lotions, bath bombs, and more.
IS CBD Legal?
CBD's legality still exists in a kind of limbo, depending on the state and area you live in. The 2018 Farm Bill opened up Hemp and CBD like never before, removing hemp and CBD from the list of controlled substances. Although the Food and Drug Administration does not currently recognize cannabidiol as suitable for food products or as a supplement, it continues to investigate CBD for the role it can serve for consumers in the future. Be sure to check your local laws and regulations.
Will THC show up on a drug test?
Products that use CBD Isolate generally do not contain THC or other cannabinoids, while our Full Spectrum CBD products contain no more than 0.3% THC content, the federal legal limit for hemp and CBD products. Broad Spectrum CBD products are similar to Full Spectrum CBD, but generally will not have THC.
What is Full Spectrum CBD?
Full Spectrum CBD is an extract that contains many, or even all, of the natural cannabinoids of the hemp plant. In addition, a full spectrum extract may also contain the terpenes, vitamins, minerals, and other natural components of the hemp plant. While Full Spectrum CBD may contain THC, when grown and processed correctly it is only present in trace amounts. At Sun State Hemp, all our CBD products contain no more than 0.3% THC content, which is not enough to experience.
My order didn't process but funds were taken out of my account. What do I do?
What you're viewing on your account is only an authorization hold. This charge is scheduled to be released within 24-72 business hours. The reason this has happened is due to the credit card being processed with the incorrect billing address. We will only process a credit card transaction when the billing address listed is the correct address linked to the credit card that is being used. This is a precaution we take to prevent fraudulent transactions in order to protect our customers. If the billing address is correct and you are still being declined, please return to the checkout page and re-enter your billing information and try again, or contact your financial institution for assistance.